服务条款

Terms of Service

生效日期：2026年3月15日

Effective Date: 15 March 2026

1 定义

1 Definitions

• 交付物：我们提供的报告、数据集、分析、演示文稿、仪表板或其他输出。
• Deliverables: Reports, datasets, analyses, presentations, dashboards, or other outputs we provide.
• 机密信息：根据本条款交换的非公开业务、技术或个人信息。
• Confidential Information: Non-public business, technical, or personal information exchanged under these Terms.
• 个人数据：关于已识别或可识别个人的数据，如马来西亚2010年《个人数据保护法》（PDPA）所定义。
• Personal Data: Data about an identified or identifiable individual, as defined by Malaysia's Personal Data Protection Act 2010 (PDPA).

2 服务范围

2 Scope of Services

我们提供每个项目提案中描述的市场研究服务，包括：

We provide market-research services as described in each project proposal, including:

• 研究设计和方法
• Research design and methodology
• 数据收集（定量、定性、多模式）
• Data collection (quantitative, qualitative, multi-mode)
• 数据处理、分析和报告
• Data processing, analysis, and reporting
• 仪表板部署或演示支持
• Dashboard deployment or presentation support

任何范围、费用或时间线的变更需要书面协议。

Any change to scope, fees, or timeline requires written agreement.

3 费用和支付

3 Fees and Payment

• 费用在您的提案中报价，不包括马来西亚销售和服务税（SST）。
• Fees are quoted in your proposal, exclusive of Malaysia Sales & Service Tax (SST).
• 项目开始时需支付不可退还的押金（30-50%）；在交付草稿交付物时支付余额。
• A non-refundable deposit (30–50%) is due at project commencement; balance upon delivery of draft Deliverables.
• 逾期付款将产生1.5%的月利息。
• Late payments incur 1.5% monthly interest.
• 工作开始后取消需要支付已执行工作和不可回收成本的费用。
• Cancellation after work begins requires payment for work performed and non-recoverable costs.

4 数据保护和隐私

4 Data Protection and Privacy

• 遵守马来西亚PDPA义务（同意、目的限制、通知、访问、更正、保留、保护）。
• Compliance with Malaysia PDPA obligations (consent, purpose limitation, notification, access, correction, retention, protection).
• 个人数据仅用于已披露的目的（如调查、分析）。
• Personal Data processed only for disclosed purposes (e.g., surveys, analysis).
• 实施安全措施以防止未经授权的访问或披露。
• Security measures implemented to prevent unauthorized access or disclosure.
• 数据泄露将通知客户，并在适用情况下通知个人数据保护专员。
• Data breaches will be notified to clients and, where applicable, to the Personal Data Protection Commissioner.
• 研究参与者有权随时退出，请求更正或删除其数据。
• Participants in research have the right to withdraw at any time, request correction, or deletion of their data.

5 保密性

5 Confidentiality

• 双方必须对机密信息严格保密。
• Both parties must keep Confidential Information strictly confidential.
• 义务在终止后持续3年。
• Obligations survive termination for 3 years.
• 例外：公共领域信息或法律要求的披露。
• Exceptions: public domain information or legally required disclosure.

6 知识产权

6 Intellectual Property

• 客户获得在内部使用交付物的非排他性、不可转让许可。
• Clients receive a non-exclusive, non-transferable licence to use Deliverables internally.
• 方法、工具、软件、模板和专有技术仍然是DATABRIDGE的财产。
• Methodologies, tools, software, templates, and know-how remain DATABRIDGE's property.
• 未经书面同意，不得复制、再许可或商业化交付物。
• Deliverables may not be reproduced, sublicensed, or commercialized without written consent.

7 保证和免责声明

7 Warranties and Disclaimers

• 服务将以合理的技能和谨慎执行，符合公认的行业实践。
• Services will be performed with reasonable skill and care in line with recognized industry practices.
• 我们不是ISO认证，也不是ESOMAR成员，但我们的工作符合国际公认的研究伦理和专业行为准则。
• We are not ISO-certified and not an ESOMAR member, but we align our work with internationally recognized research ethics and professional codes of conduct.
• 在法律允许的最大范围内，排除所有其他保证。
• All other warranties are excluded to the fullest extent permitted by law.

8 责任限制

8 Limitation of Liability

• 责任上限为前12个月支付的总费用。
• Liability capped at total fees paid in the preceding 12 months.
• 对间接、附带或后果性损害（如利润损失）不承担责任。
• No liability for indirect, incidental, or consequential damages (e.g., lost profits).

9 赔偿

9 Indemnification

客户赔偿DATABRIDGE因以下原因产生的损失、责任、损害或费用：

Clients indemnify DATABRIDGE against losses, liabilities, damages, or expenses arising from:

• 违反本条款。
• Breach of these Terms.
• 与客户提供的材料或使用交付物相关的第三方索赔。
• Third-party claims related to client-supplied materials or use of Deliverables.

10 终止

10 Termination

• 任何一方可因重大违约而终止，如在通知后30天内未得到补救。
• Either party may terminate for material breach if not remedied within 30 days of notice.
• 终止前提供的服务费用仍需支付。
• Fees remain payable for services performed up to termination.

11 不可抗力

11 Force Majeure

任何一方对因超出合理控制的事件（如自然灾害、政府行为、罢工）造成的延迟或失败不承担责任。

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, government actions, strikes).

12 管辖法律和争议解决

12 Governing Law and Dispute Resolution

• 受马来西亚法律管辖。
• Governed by the laws of Malaysia.
• 马来西亚柔佛州新山市法院的专属管辖权。
• Exclusive jurisdiction of the courts of Johor Bahru, Malaysia.

13 投诉和联系

13 Complaints and Contact

• 有关我们服务或研究实践的任何疑虑或投诉可提交至[插入公司联系邮箱]。
• Any concerns or complaints regarding our services or research practices may be submitted to [insert company contact email].
• 我们将在合理的时间范围内回应，通常不超过14个工作日。
• We will respond within a reasonable timeframe, typically not exceeding 14 business days.